Vara United manages mission-critical applications for some of its most successful customers in the BFSI domain. Our range of services help BFSI institutions focus on their core business and increase application efficiency, eliminate system downtime and ensure high-performance.
Why Vara United?
In today’s complex information technology landscape, the cost to maintain it is constantly increasing. Our experienced team of application management specialists help our customers to overcome these challenges to improve application performance and achieve optimal business results. We offer a flexible structure that enables our customers to fine tune application management services according to their business objectives. Our complete range of AMS services include digital, information management, and systems integration.
Services we offer
Help Desk Level 1 Support
- Ticket resolution and logging
Help Desk Level 2 Support
- Monitoring ticket log
- Providing break-fix/corrective and emergency support
- Providing consultation and technical support to end-users
- Lower ‘Go to market’
Help Desk Level 3 Support
- Defect detection and root cause analysis
- Minor enhancements and customization
- Routine maintenance activities
- Need-based interaction and follow-up with 3rd-party vendors, suppliers, etc.
- Document, frequently occurring issues
- Test applications in idle time and look for bugs
- Look for possible solutions that can help enhance application functionality/performance